30-Day Refund & Exchange Policy

Last updated: September 2026

1. 30-Day Guarantee

We offer a 30-day return policy for all customers in the United States and worldwide. You have 30 calendar days after receiving your item to request a return or size exchange.

2. Return Eligibility

To be eligible for a full refund, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original artisan packaging.

3. Size Exchanges

The fastest way to ensure your dog gets the right fit is to contact us at support@holisticpetfood.shop. We will issue a prepaid return label and ship your replacement collar or harness immediately.

4. Refunds Processing

Once we receive and inspect your return, your refund will be credited automatically to your original payment method within 2-4 business days.