Customer Care
Shipping & US Returns
Fast, insured courier delivery to all 50 US states with hassle-free 30-day returns and exchanges.
Free US Shipping
Complimentary on all orders over $100 across the continental US.
3–5 Day Delivery
Priority tracked air shipping with live courier updates to your door.
30-Day US Returns
Hassle-free size exchanges and full refunds on all unworn items.
United States Shipping Rates & Schedules
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Tracked Delivery (Orders $100+) | 3 – 5 Business Days | FREE |
| Standard Tracked Delivery (Orders under $100) | 3 – 5 Business Days | $4.99 |
| Priority Express Courier | 1 – 2 Business Days | $12.99 |
Order Tracking
Once your handcrafted pieces leave our workshop, you will immediately receive an automated tracking link via email and SMS (if opted in). Track your parcel's journey live through USPS or FedEx.
30-Day Hassle-Free Returns & Exchanges
We want you and your canine companion to love every detail. If the size or color isn't completely ideal, you may return or exchange unworn items with original tags within 30 days of delivery.
- Prepaid printable US return shipping labels available via customer support.
- Exchanges for different collar/harness sizes are always 100% free of handling fees.
- Refunds are processed back to your original payment method within 2-4 business days.
Questions regarding an existing delivery?
Contact Customer Support →